WHAT INFORMATION WE COLLECT
We may collect the following information – name, contact information including e-mail address, demographic information such as postcode and payment details.
HOW IS YOUR PERSONAL DATA COLLECTED
Your personal data is collected through a number off sources.
You may provide it to us directly: For example when you:
– place an order on by phone, via e-mail or on our website
– communicate with us via phone, e-mail, social medial or otherwise
– provide feedback
– We may receive your date from publicly available sources such as Companies House etc.
– We may receive your personal data from third parties such as payment service providers.
WHY WE HOLD YOUR DATA
We require the above personal information to process and fulfil your order and obtain payment, for internal record keeping, to provide you with support, resolve complaints, verify your identity & prevent fraud or any other processing required to comply with requirements imposed by the law. We may use your personal data to contact you via e-mail, post or phone to provide you with information regarding your order or our services.
Your personal data should be kept for no longer than is necessary for the purposes for which it is being held.
We understand the importance of keeping your personal data safe and have implemented reasonable technical, physical & administrative safeguards to protect it.
We may share your personal information with third parties. For example:
– suppliers – in order to fulfil your order with us
– financial or payment processors – in order to process payment to or
– credit reference agencies, banks, courts & other regulatory bodies to
comply with applicable laws & regulations, if required or necessary.
THIRD PARTY SERVICES
PayPal or Stripe
Used for payment processing.
Data used: Customer’s billing & delivery information including contact information, value & currency of goods/services purchased.
Various couriers & courier booking agents
Used to fulfil your order with us
Data used: customer’s name, address, destination address, purchased product ID’s, dimensions, weight and quantities.
For shipping labels: customer’s name, address as well as the dimensions, weight, and quantities of purchased products /services.
Sage Accounting Software
Accounting software used to record business activities, for VAT and other tax purposes.
Data used: customer’s name, address, contact details as well as quantities and value of purchased products/services.
Collaboration software used to record repair & servicing works
Data used: customer’s name, address, contact detail, details & quantities of products/services purchased.
LINKS TO OTHER WEBSITES
YOUR RIGHT TO CONTROL & ACCESS YOUR INFORMATION
You have the right to be informed of the personal data processed or stored by Performance Line Bearings. A right to rectification, erasure, restriction of processing, data portability, right to object, right in relation to automated decision making & profiling.
Should you wish to inform yourself further about your individual rights you can visit the Information Commissioner’s Office or the EU General Data Protection.
The Bike Cabin, 23 Ashford Close, Fordingbridge, Hampshire, SP6 1DH, United Kingdom
We will respond to all requests, enquires or concerns within 30 days.
Trad Solutions Ltd. t/a Performance Line Bearings, Registered in England and Wales No. 11335764 , VAT Registration Number GB 298723351
Registered Address: 23 Ashford Close, Fordingbridge, Hampshire, SP6 1DH, United Kingdom